• Click Safari in the Menu Bar at the top of the screen, then Preferences. • Click the Privacy tab. • Under Website use of location services, click Prompt for each website once each day or Prompt for each website one time only. • MacOS may now prompt you to enable Location Services. If it does, follow its instructions to enable Location Services for Safari. • Close the Privacy menu and refresh the page. Does anyone know where I can find a list of Rogers approved modems? Rogers approved modem. Keep calling tech support and attempting to get them to activate it. Forum discussion: So i just cancelled rogers cable to switch to acanac cable internet. When i was ordering my internet service on acanac's website, i specifically. Try using Current Location search again. If it works, great! If not, read on for more instructions. • Back in the Privacy dialog, Click Manage Website Data. And type yelp.com into the search bar. • Click the yelp.com entry and click Remove. • You're good to go! Close the Settings tab, reload this Yelp page, and try your search again. If you're still having trouble, check out. ![]() You can also search near a city, place, or address instead. I am writing an update to a review I gave in 2014 about Acanac. Over all my internet service has been amazing. There were a couple of down times here and there but they never lasted for too long. They were usually resolved fairly quickly. Why did I give them 3 stars? The only time I had to contact customer service was to cancel. I just want to make it clear that I cancelled my service not because Acanac was bad but I found Ebox gave me faster speeds at a better price than what I was paying. Acanac's customer service in my opinion is terrible. I emailed them using their website to explain that I wanted my service to be disconnected on a specific date. They wrote me back saying that a customer care specialist would contact me and that my request would be taken care of. Neither of which ever took place. Nobody contacted me and they never followed through with my request. I called them and they told me that I could only cancel my service by contacting them by phone. So I rescheduled and gave them a new date. Date came and gone and I called them again. They told me it could take up to 72 hours for the disconnect to take place. In reality it took twice as long. Only 6 days later and many calls in between did the cancellation occur. I did a search on the internet and it appears I am not the only one to complain about Acanac when it comes to cancelling their service. Do a google search if you want the details. Because of this I will only give them 3 stars instead of 4. Hey honestly if I could give it a lower rating I would, the most garbage internet you can get, it's a branch off of Rogers internet and it even worse with constant internet drops too. Internet or (wifi) not even working in your house please do not buy this it's garbage. If I knew what I know now I wouldn't even touch this Internet provider with a ten foot pole. Please please if you listen to one thing with year. Don't go with this internet provider you won't get respect or dignity you'll end up with a bunch of bills that arnt yours and bills that are double what your internet is worth (garbage 100%) Do not buy. Absolutely horrible. Waited around all day for a tech to come and setup Internet between 8-5. Ridiculous time frame to begin with. Nobody shows up and when I call to ask they say they can't get in touch with the technician. They then say I can wait another hour in case he shows up and if not call to reschedule. ![]() Worst customer service ever. I was hoping that I would just get the Internet hooked up then not need to contact their terrible customer service.somebody has to hook it up first. 1 star is being far to generous in regards to their Customer Service. If the cue isn't so long that they disconnect you immediately when you call their service line (and that is a big if), You will hear such helpful hints to rectify your issues such as: -It's your modem, you need a new one. -It's your router, you need a new one. -It's your laptop, you need a new one. -It's your cables, you need a new one. -It's your jack, you need a new one. -It's an issue with Bell After wasting significant time on hold & troubleshooting, your CSR will give you a shoulder shrug over the phone, and you the customer get to repeat the whole process again the next day. The support via email is much of the same. You are better off getting your internet connection using a Cup & String. They are THE WORST. One star because I can't give zero starts. Take my advice do not walk away from Acanac, RUN AWAY FROM ACANAC. Costumers service is in the league of its own, I promise you will experience such a lack of care. Service is in same category. All in all you might pay few dollars more for some other company but you will make it back 100-200 times over in time saved emailing back and forth acanac costumer service. If you want to have your peace of mind DONT penny pinch for few dollars. We have been with acanac for few months and it's really sad companies like this are allowed to practice business in Canada. NOTHING BUT HEADACHE. Take my advise and RUN AWAY. I'm with acanac for two years. They have the WORST customer service ever!! They just blame everything back on you for their mistakes. First start with the activation process, it will take 7 days the fastest but if ur unlucky just like most of us, it'll take a month and all they have to say is it's rogers fault, it's bells side of problems that there's nothing they can do for you. Once activated, you will experience unstable connection. This is when you have to request a day off from work and deal with the issue over the phone and their attitude/unhelpful responses will drive you insane. You need this day off in order to work properly the next day so make the call in the morning. Be careful, they renew your internet service automatically if you don't request cancelation through the ticket. Once again, it'll take 3 weeks to get some one to read your ticket. But most of the time they don't answer to your question. You will have to resend the ticket two or three times until there is finally a smart staff read your ticket. So plan ahead! See with your own eyes, tuns of one star rating on this company here, rage comments, and you want the be the next victim? I cant believe people still use dsl for their internet! Acanac's cable is awesome! -No setup fee's -Steady download speed of ~3MB per second(speedtest.net says my speed is about 30mb) -No limits -100 gb of Ftp storage for free -Forum with aswers to any question, works better than any customer service -Customer service is fine, open up a support ticket under ur profile online and someone will get back to you fast, mark it Urgent if u'd like to make it faster. Unless it an emergency then give them a call. Acanac should go out of business. We live in Kitchener and this is the worst experience with customer service I've ever had. We joined and they took our credit card information no problem and billed us for the year. What we realized later was that they did not schedule a Rogers representative to visit our home (simply confirm that the modem is connected by cable, send us a welcome package) or send us a modem. It's now a week later and 700 dollars later - no internet, no rogers rep and the WORST customer service ever!!! If you want to wait 4 hours to talk to a representative, email back and forth with various representatives (being bounced back and forth) then this is your company. We'll probably go back with Rogers now after this nightmare experience. Consumer ALERT: Really should be NO star rating for an organization that's been around for over 6 years apparently? First,to address fellow reviewer Andrew N., there is an activation fee of $49.95 when you sign up for the internet,none for IPTV. In about 5 months after Andrew N. Signed up with Acanac,they now charge the most of any provider to 'activate' your internet? Add $9.95 to ship EACH item [modem,STB] you buy separately to get your services up and running,not very environmentally friendly. BIG fail, they have NO real time escalation,or technical support.When you ask for a team leader,they suggest you send an e-mail.So,someone's colleague in a parallel role potentially reads it,and nothing escalates? Cost is an issue,if you have multiple tv's in your house,you need ONE $75 STB per TV.IN addition to the clause: 'Please note that a monthly fee for each aditional box has not yet been established. Prices due to additional bandwidth usage are still to be determined during the beta test phase.' Since Zazeen uses a STB based solution, you're looking at an additional 'unknown' fee for each STB post the beta stage.Add the $75 modem needed by the authorized ISP's they will allow you to use with their service. That 30 day refund if you're not 'happy' does nothing to offset the upfront costs assumed to have their IPTV especially.Even the pre tax $134 for just the internet hardware,setup fee is an issue if like others you aren't receiving what you paid for. RE: Marilyn F.comment, RISK of pre paying for the annual service,if the company goes out of business,you're.Should be able to sign up for a year,pay that rate;not sure if,wonder if it's against any provincial consumer act where Acanac does business to make you pre pay.Per Marilyn's Rogers comment. If Acanac's reselling Rogers,if someone's already using Rogers;why are consumers being forced to BUY a different modem? Link to DSL Reports where Acanac is discussed: http://www.dslreports.com/comments/2744. I love starting my Thursdays with a complaint to the Better Business Bureau. I get my coffee and toast, sit down at my desk, open the window to feel the cool spring breeze on my face and take a deep breath before I issue a formal complaint to an ombudsman. It really gets my hyped up to face the rest of the day. Acanac has what is possibly the worst customer service I have ever experienced in North America. Their actual DSL is fine. The good: - Their DSL service was fine; for the year I had it it worked. The speeds weren't out of this world, but they're at the mercy of Bell and. It's DSL, really what do you want. The service is fine, nothing special, not outstanding. The bad: - It took over a month for me to get their service setup when I first ordered last year. This is a long story that doesn't matter, but it boils down to Acanac thinking there was 2 phone lines in my house and there really weren't. - The result of the installation issue was that I had no service for almost a month, and that their original quoted rate almost doubled because I ended up having to buy business service from them because they messed up the phone line referenced above. The Horrible: - They renewed my service automatically, doubled the price for the 2nd term and did not send me a notice prior to renewing it. They charged almost $700 ($677.17 to be exact) to my credit card without my authorization or agreement and sent me an invoice after it was already done. This is in the terms and conditions that I agreed to last year, so it is legal, but I feel it is unethical not to send a renewal notice until after you have already charged someone. It's a shady bait and switch business practice at best and I am extremely unimpressed. - I called to cancel (obviously) and guess what. There is no billing department. You cannot talk to anyone in billing. It is NOT POSSIBLE to speak to a person. You can ONLY correspond with them via email, and a different person responds to your email every time. - The people responding to the emails did not have acceptable written English skills and it took over 20 emails back and forth to work out that yes, they would in fact cancel my service and issue me a credit which might be processed in 10 days. - Since no one was taking ownership of my ticket and it's not possible to speak to anyone about a billing or cancellation issue (I assume because the customers are very abusive due to the aforementioned unauthorized credit card charges in excess of six hundred dollars, they don't want to subject any CSRs to what I can only imaging would be the worst job on earth) I Googled 'Acanac Complaints' and found a number of forums where the staff participated as clearly branded Acanac employees. So I made an account at dslreports and PMd the Acanac user. Who wrote me back almost immediately. So I had to go to a third party forum and contact Acanac via private message to actually reach someone who would give me an update on the status of my multiple tickets. - While I was on the forums, I noted how blatantly rude and condescending the Acanac staff were to the forum users who were complaining about their service. They are combative with people who are upset about their lack of customer service. - They only have telephone tech support during the day, and if you have a problem after hours you have to email their tech support group (if you somehow have email, when your internet isn't working.wtf?) Anyone you email is offshore, I can tell this by the time of day (night) they respond and their poor English. This is particularly irritating to me because they bill themselves as a Canadian company, but don't have Canadians handling the email support. This has been the worst customer service experience I have dealt with (outside of United Airlines) in North America. I cancelled both of my accounts because of this and went to a more expensive service provider who has better customer service. I used to recommend that people try Acanac (I personally signed up 3 people and had 2 accounts [one for my sister]) and now I am going to badmouth them to anyone who asks or cares to listen. If your company has a C+ BBB rating, you are probably pretty shitty. _______________________ WTF count in this review: 4. I've had a business DSL account with Acanac for two years and a residential account for one year. Overall, I've had a good experience - certainly no worse than my experiences with the majors in the past (Bell, Rogers etc) They are certainly more affordable than the majors but what you save in money you do sometimes end up paying in time. When I moved business locations last year, they didn't charge me for the move and dispatched a Bell technician rather promptly to set me up at the new address. I haven't had many service disruptions, and when there was one and it was due to an outside source, they also dispatched a technician promptly. I do think they need to start hiring more live tech help though, if they intend to continue to grow as a reputable company. The last time I had to call tech support was about a year ago and the wait time was acceptable. Yesterday, I had to wait an hour and half to talk to someone! That is unacceptable! You guys can't expect your customers to wait that long to talk to someone when your service is down-especially your business customers. Regarding their billing practises that p-o'd the last reviewer: when you sign up for the your first year, it's quite clear that it's at a promotional rate and any future billings will be at the regular rate (which is still cheaper than Bell et al). I agree that they should at least send an email informing you of your upcoming.
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